How to setup without a default department?

[moranno]

Hi, thanks for the wonderful solution!

There's a default department GENERAL in the tutorial, if I don't need the GENERAL department (User don't need to select the department on the Pre-registration Form)
How to setup?
Thanks!

[dudanogueira]

Hi! You can disable the registration form in OMNICHANNEL > LIVECHAT APPEARANCE > REGISTRATION FORM
or disable all departments to show on registration form.

If you want to predefine the user department, you can leverage the Omnichannel Widget API

For the bot to kick in, you need to bring the user to a department where the bot is the only participant or, have the option ADMIN > SETTINGS > OMNICHANNEL > ROUTE > Assign new conversations to bot agent turned on.

Let me know if this works, and sorry for the delay here :(

Missed this one :)

[moranno]

thanks for the detailed answer! could you have a look at this issue:
RocketChat/Rocket.Chat#27460
Thanks!