Icinga Agent Installer doesn't work on Windows Server 2016.

[acid-eater]

Describe the bug
I tried to install the provided MSI on a Windows Server 2016, but the installer runs into an error.

To Reproduce
The installer is executed.
Icinga 2 Setup
Next
I accept the terms in the License Agreement
Next
C:\Program Files\ICINGA2
Next
Ready to install Icinga 2
Next
-->> there is a problem with this Windows Installer package, A program run as part of the setup did not finish as expected. Contact your support personnel or package.

Expected behavior
A successful installation.

Screenshots

Your Environment
Installation of Icinga2-v2.14.5-x86_64.msi on Windows Server 2016 Standard

[acid-eater]

Is there a way to get logs to see what is going wrong?

[julianbrost]

Were you able to install previous versions on the same system? There were no changes in 2.14.5 that are specific to Windows.

When starting the installer with msiexec, additional flags can be passed, so to write a log file:

msiexec /l*v msiexec.log /i Icinga2-v2.14.5-x86_64.msi

[acid-eater]

Thank you very much for the help! Unfortunately, I don't have the expertise to solve the problem on my own. The log is surprisingly detailed, and I'm not sure what I should be looking for. If you have any questions, feel free to reach out.

msiexec_2_14_5.log
msiexec_2_14_3.log

Older clients also couldn't be installed on this system. However, I only tried installing them after attempting to install the latest version.

[julianbrost]

The following should be the relevant part of the log (though not directly pointing at a cause):

MSI (s) (A0:98) [10:05:03:697]: Executing op: ActionStart(Name=XtraInstall,,)
Action 10:05:03: XtraInstall. 
MSI (s) (A0:98) [10:05:03:697]: Executing op: CustomActionSchedule(Action=XtraInstall,ActionType=3090,Source=C:\Program Files\ICINGA2\sbin\icinga2-installer.exe,Target=install,)
MSI (s) (A0:84) [10:05:03:697]: System Environment : Client has accepted UAC prompt
CustomAction XtraInstall returned actual error code -1073740791 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (A0:98) [10:05:03:962]: Note: 1: 1722 2: XtraInstall 3: C:\Program Files\ICINGA2\sbin\icinga2-installer.exe 4: install
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action XtraInstall, location: C:\Program Files\ICINGA2\sbin\icinga2-installer.exe, command: install
MSI (s) (A0:98) [10:05:05:759]: Product: Icinga 2 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action XtraInstall, location: C:\Program Files\ICINGA2\sbin\icinga2-installer.exe, command: install

Action ended 10:05:05: InstallFinalize. Return value 3. 
MSI (s) (A0:98) [10:05:05:759]: Note: 1: 2265 2:  3: -2147287035

So there's an exe included in the installer that's run during the installation that fails. If C:\Program Files\ICINGA2\sbin\icinga2-installer.exe still exists when that error message is shown before you click OK, you could try to run it manually from PowerShell and see if this yields something useful (or from cmd.exe without the & in the beginning):

& "C:\Program Files\ICINGA2\sbin\icinga2-installer.exe" install

[acid-eater]

Unfortunately, that didn't work. As you suggested, I ran the EXE during the installation process before confirming the error message. However, nothing happens—no output and no error message. The file is being executed, though, because when I tried running it without the word "install," I received a message stating that the installer should only be started from the MSI.